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BT ordered to repair most faults within two days.

BT ordered to repair most faults within two days.
Wednesday 21 May 2014 [11:41]

Openreach, the BT business that deals with the UK phone and broadband network has been ordered to work harder on repairing faults and installing net access.

UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days.

Customers waiting for a new line to be installed must receive an appointment within 12 working days.

It comes as BT appoints 1,600 new engineers.

BT said the new jobs at Openreach were part of a drive to improve customer service.

It said it welcomes the conclusion of this review.

Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days.

The target will be gradually introduced over three years, Ofcom said.

BT must also publish figures on how its engineers are performing and Ofcom could impose fines if it does not deliver on the new timescales given for repairs and installations.
 
Source BBC website
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Fri 23 Feb 2018 23:53:44